Return policy details:

Please contact us via E-mail if you have any problem at all. We do our best to help you.
*Please use E-mail for the quickest response. Info@FreedomFeeder.com You are welcome to leave a phone message, but it may take us a few days to return you call.

Limited warranty against defects in materials or workmanship for thirty (30) days. We will happily repair/replace any Freedom Feeder ^® that has such a defect. This warranty does not apply to damage from use of Freedom Feeder ^®. Buyer is responsible for returning the item in clean, undamaged condition for this warranty against defects in materials and workmanship to apply.

CONTACT US: within 5 days of delivery if we made a mistake. We’ll fix it !
*Did you receive a defective item?
*Did we ship the wrong thing?
*Did the order arrived damaged?

-Returned items must be in brand new condition to receive a refund. Absolutely no hair, dirt or hay. Please return with the original paperwork if possible.
-We have a 30 day time limit on returns.
-Always contact us before you return an item.
-We do not pay or refund shipping costs.
-If you do not have the original paperwork, please enclose your name, address, phone number and E-mail address so we can find your account.

-Refunds will be a credit in the same form of payment originally used.

– REPAIRS: Please contact Horses of Course at Info@FreedomFeeder.com if your horse pulls holes during the initial 3 month transition period so we can assist in the transition. Repair your Freedom Feeder® using some baling twine or 3mm nylon to tie the net together. Then flip the net to the other side for the horse to continue working on it. It’s best to do this as soon as possible so the horse isn’t rewarded for making a hole and being able to get more hay out.